The full SBIRT Chatbot workflow typically takes ~15 minutes, including a brief intervention. Screener-only sessions (e.g., AUDIT-C or PHQ-9) can be completed in 3–7 minutes, depending on the tools used and patient engagement. This streamlined process ensures clinicians can efficiently integrate screening into busy workflows without compromising quality.

Yes, the SBIRT Chatbot is built with HIPAA compliance at its core. Data is encrypted in transit and at rest, access controls are role-based, and audit logs track all user activity. We also offer Business Associate Agreements (BAAs) for covered entities to ensure legal and regulatory alignment with your organization’s requirements.

The SBIRT Chatbot supports a range of validated clinical tools, including:

- AUDIT-C and AUDIT-10 for alcohol use screening
- PHQ-9 for depression assessment
- CRAFFT for adolescent substance use risk
- DAST-10 for drug use screening

Custom screeners can also be configured to align with your clinic’s protocols or specialty needs.

Yes, the SBIRT Chatbot supports seamless EHR integration through two options:

- Push: Structured data is sent via FHIR-compatible APIs, allowing direct syncing into EMR/EHR platforms (e.g., Epic, Cerner).

- Pull: Export structured PDF summaries for manual import or use OCR-ready formatting for legacy systems. We’ll work with your IT team to ensure compatibility and compliance.

The SBIRT Chatbot generates CPT 99408/99409-compliant documentation by capturing all required elements of a brief intervention (e.g., risk assessment, goal-setting, and patient engagement). Clinicians review the auto-generated summary and e-sign it to finalize billing-ready notes. This reduces administrative burden while ensuring compliance with payer requirements.

No, the SBIRT Chatbot is designed to support clinicians, not replace them. It prepares structured summaries and captures patient input through AI-powered motivational interviewing (MI) techniques. However, a clinician must always review and e-sign the documentation before it’s used for billing or clinical decision-making.

Patients can complete the SBIRT Chatbot workflow on any modern smartphone (iOS or Android) by scanning a secure QR code. Clinic-owned tablets are also supported, ensuring accessibility for all patients regardless of personal device ownership.

Yes! The SBIRT Chatbot can be configured to support multiple languages, including Spanish, Mandarin, and others. This is particularly useful for clinics serving diverse populations. Contact us to prioritize your preferred language(s) during deployment.

We design the SBIRT Chatbot with accessibility in mind, including:

- High-contrast text and readable typography
- Keyboard/tab navigation support for screen readers
- ADA-compliant interfaces available upon request

We also work with your site to ensure additional accommodations, such as voice-to-text or assistive technologies.

Data is hosted in secure cloud regions with encryption at rest and in transit. Exact locations and retention policies are configurable to align with your organization’s compliance requirements (e.g., HIPAA, HITECH). We also support on-premises or private cloud deployments for added control.

Yes! While the SBIRT Chatbot uses motivational interviewing (MI) principles to guide conversations, the tone, prompts, and wording can be tailored to match your clinic’s voice. Customization ensures alignment with provider preferences while preserving the effectiveness of MI techniques.